Help center

Answers about your race photos, privacy, run clubs, and shooting or organizing races.

Clubs

Run clubs and club codes — How run clubs work, what a club code does, and how to find yours.

Notifications and nearby races — Set a home location, control how often you hear from us, or pause messages.
Switching roles — If you wear more than one hat — athlete, race director, photographer, club admin — you can switch which one PodiumBase shows you.
What is PodiumBase — How PodiumBase finds your race photos and gets them to you.
What we can and cannot help with — PodiumBase covers race photos and club referrals; other requests go to a person.

Becoming a PodiumBase photographer — How to apply to shoot races on PodiumBase and get your first event.
How photographers get paid — How earnings, tips, and payouts work for photographers.
Uploading your photos — How to upload the photos you shot at a race, and what makes a photo usable.

Downloading and using your photos — How to download your photos, what the free preview looks like, and what you get after buying.
Getting your race photos — When your photos arrive, what is free, and what to do if you have not received any yet.
How face matching works — How PodiumBase finds your photos using a selfie or your bib number.
Sharing photos you took — How to add your own race photos so other runners can find theirs.
What your photos cost — What is free, what you can buy, and how payment works.

Your name in public race-results listings — How to hide your name from a race's public finisher-results listing, and how to request removal if you do not have an account.
Your selfie and your privacy — How your selfie is used, how to turn matching off, and how to stop messages.

Club referrals and payouts — How the club referral program drives registrations and how payouts work.
Getting your race covered — How to list your event and choose how photo coverage is funded.
PodiumBase for race directors — How PodiumBase gives your participants race photos with no retainer to your event.